Frequently Asked Questions

What are the response times for service & repair?

Serving our clients promptly is the driving force behind our Motion Alert S.M.A.R.T. Technology. We have designed our own advanced service help desk to avoid waiting on hold for technical support. We can also resolve most issues very quickly and often right away online. If an on-site visit is necessary, we schedule 92% of those calls within 24-72 hours.

How secure is the remote viewing program?

Only you and anyone you allow will be able to see the remote viewing program. ID and passwords are always required for access. Each person can have different access levels to use only those areas of the program you decide. Anyone viewing your cameras must have our Client Software loaded on a PC and the system’s IP address, username, and password to access the cameras. Mobile devices require the same procedure.

I have a camera system now; can I use your technology with my cameras?

For the most part, not all cameras are compatible with today’s technology. Older cameras are not compatible with all recording devices. There are also cameras that are old by technical standards (more than four years), whose resolution is not up to par. These are not recommended to be integrated. However, if the cameras are technologically up to date and are compatible with other DVRs, we can integrate your existing cameras.

How long is my data stored?

We build our DVR with a minimum of 30 days of storage. More storage space can be added based on individual needs. Additionally, our optional Virtual Video Vault program not only provides offsite BACKUP of your data, but it also permits UNLIMITED storage (please see our Virtual Video Vault for more details).

How do I choose the correct camera for my application?

This in general is a comparatively difficult decision. Many aspects of the installation must be taken into consideration in order to obtain the correct performance that meets your requirements. A high-resolution camera should be considered where greater detail of scene is required. E.g. Color 460 TVL, Monochrome 570 TVL. Choosing a more sensitive camera will improve reproduction in poorly lit areas. The sensitivity of a camera is indicated by the minimum amount of light in order for the camera to produce a usable picture. e.g. Color 1.0 Lux at F1.2. A conventional camera produces a pale backdrop when an object is shot against a bright background. BLC (Back Light Compensation) will counter strong light sources retaining picture quality. Concentrated light sources directed towards the camera (e.g. car headlamps) can be inverted by an optional peak white inverter or an eclipser function. This has the effect of bringing detail to areas and making an object clear, that would otherwise be shadowed.

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